Optimising Onboarding: Key Insights & Strategies for Exceptional Experiences Masterclass
Course Fee SGD995
Accredited by HRD Future and the Course Trainer
Offered virtually in two half-day sessions
24, 25 July 2023 / 26, 27 October 2023
Susan De Fazio
Expert Leader in Strategic Workforce Planning
Susan De Fazio, is a globally recognised expert in business growth, strategic workforce planning and organisational effectiveness with 20+ years of experience. Susan is a member of HCI and HRD Future’s faculty and is regularly called upon to deliver organisational effectiveness, Strategic Workforce Planning (SWP) and capability-building programmes throughout the US, UK, Europe, and Southeast Asia. Her experience spans multiple sectors, both inside and outside talent acquisition and management.
Susan is the Founder and CEO of Be Future Ready Today, Podcast Host of The Joy Factory and Judging Panel Member for HR Networks National Awards in the UK. She has also studied at Henley, London and INSEAD Business Schools and is a certified StrengthsFinder coach and Lego Serious Play facilitator.
Susan combines tangible experience with a passion for helping leaders and practitioners develop their strategic capabilities. She aims to demonstrate how individuals become potent catalysts for change by stimulating the reasoning for leading practices and overcoming practice blind spots.
With an enthusiasm for empowering capabilities by making ‘the how’ possible, Susan focuses on coaching teams and creating self-enabling toolkits that simplify our World of Work and improve the triple bottom line. The approach combines pragmatism, experience, expertise, and cognitive science and is anchored in a firm belief that “We Rise by Lifting Others”.
By combining these attributes, Susan strives to overcome often daunting complexity by making the capability-building journey jargon-free, collaborative, comprehensive, and compelling.
In short, Susan is all about ‘the how’, so you are in good hands.
Who Should Attend
Business leaders, HR directors, organisational effectiveness, HRBPs, learning and development and employee engagement practitioners, who are committed to enhancing both personal and business performance.
For leaders and practitioners seeking to develop leading-edge practices, this masterclass provides the insights, concepts and methods to address the complexities associated with the World of Work. Whether you are a business or HR leader, employee engagement or learning and development specialist or HRBP, this masterclass is essential for those who believe onboarding is critical to a company’s brand reputation, productivity and retaining valuable resources.
The research is detailed; not all onboarding programmes are as effective as they should be. It is not as simple as cutting and pasting best practices from others. Of course, while these practices stimulate creative thinking, one of the keys to success is the ability to create differentiation. Creating highly effective onboarding programmes has become vital in a marketplace where demand is outpacing supply, and because successful business outcomes rely on the performance of people-related practices.
The richness of this masterclass is a combination of the pioneering logic of outliers, practical coaching experience and practices used by high-performing organisations. During this masterclass, we share critical insights and describe the essential building blocks for designing and enabling highly effective onboarding programmes and experiences.
There are many internal and external complexities, everchanging and perplexing. However, leaders who excel are the ones who are passionate about their personal growth and who shine a light on how to overcome complexities and maximise ROI.
By the end of the masterclass, participants will have access to a pragmatic toolkit that will allow them to take control and understand the leading practices that help them lead confidently.
What You’ll Learn
- Explore market dynamics and key factors that impact design considerations.
- Gain insights into practical examples of best-in-class onboarding programmes.
- Understand the stages of onboarding which contribute to superior outcomes.
- Explore programme design for hybrid and remote scenarios.
- Discover how to create meaningful analytics that measures ROI and generate insights to improve investment decisions.
- Gain clarity on roles and responsibilities to enhance new starter experience and engagement.
- Acquire access to leading techniques and resources to enable custom design.
- Learn how individuals should take control of their own onboarding experience.
Key Topics covered
- Connecting onboarding to outcomes
- A framework for building superior on-boarding programmes
- The maximising of investments in recruitment and training
- A programme design relevant to the supply drive dynamics of the workforce.
- A foundation for strengthening brand reputation and workforce engagement.
- Thinking tools to support programme design and implementation of onboarding programmes and selfenabling First 90 Day Roadmap.
Throughout the masterclass, we provide thinking tools that reinforce the topics. After the masterclass, these tools are made available to participants to support reflection and practical application.
Examples include: ● Culture Archetypes ● Onboarding Framework ● Segmentation Worksheet ● 9 C’s of Onboarding ● EVP Scorecard ● Discovery Questions ● Onboarding Checklist ● Performance Metrics and Analytics ● Onboarding Satisfaction Survey ● People Analytics Scorecard ● Personal Onboarding Roadmap