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Optimising Onboarding: Key Insights & Strategies for Exceptional Experiences Masterclass

Course Fee SGD995

Course Trainer

Susan De Fazio, is a globally recognised expert in business growth, strategic workforce planning and organisational effectiveness with 20+ years of experience. Susan is a member of HCI and HRD Future’s faculty and is regularly called upon to deliver organisational effectiveness, Strategic Workforce Planning (SWP) and capability-building programmes throughout the US, UK, Europe, and Southeast Asia. Her experience spans multiple sectors, both inside and outside talent acquisition and management.

Susan is the Founder and CEO of Be Future Ready Today, Podcast Host of The Joy Factory and Judging Panel Member for HR Networks National Awards in the UK. She has also studied at Henley, London and INSEAD Business Schools and is a certified StrengthsFinder coach and Lego Serious Play facilitator.

Susan combines tangible experience with a passion for helping leaders and practitioners develop their strategic capabilities. She aims to demonstrate how individuals become potent catalysts for change by stimulating the reasoning for leading practices and overcoming practice blind spots.

With an enthusiasm for empowering capabilities by making ‘the how’ possible, Susan focuses on coaching teams and creating self-enabling toolkits that simplify our World of Work and improve the triple bottom line. The approach combines pragmatism, experience, expertise, and cognitive science and is anchored in a firm belief that “We Rise by Lifting Others”.

By combining these attributes, Susan strives to overcome often daunting complexity by making the capability-building journey jargon-free, collaborative, comprehensive, and compelling.

In short, Susan is all about ‘the how’, so you are in good hands.

Who Should Attend

Business leaders, HR directors, organisational effectiveness, HRBPs, learning and development and employee engagement practitioners, who are committed to enhancing both personal and business performance.

Course Introduction

For leaders and practitioners seeking to develop leading-edge practices, this masterclass provides the insights, concepts and methods to address the complexities associated with the World of Work. Whether you are a business or HR leader, employee engagement or learning and development specialist or HRBP, this masterclass is essential for those who believe onboarding is critical to a company’s brand reputation, productivity and retaining valuable resources.

The research is detailed; not all onboarding programmes are as effective as they should be. It is not as simple as cutting and pasting best practices from others. Of course, while these practices stimulate creative thinking, one of the keys to success is the ability to create differentiation. Creating highly effective onboarding programmes has become vital in a marketplace where demand is outpacing supply, and because successful business outcomes rely on the performance of people-related practices.

The richness of this masterclass is a combination of the pioneering logic of outliers, practical coaching experience and practices used by high-performing organisations. During this masterclass, we share critical insights and describe the essential building blocks for designing and enabling highly effective onboarding programmes and experiences.

There are many internal and external complexities, everchanging and perplexing. However, leaders who excel are the ones who are passionate about their personal growth and who shine a light on how to overcome complexities and maximise ROI.

By the end of the masterclass, participants will have access to a pragmatic toolkit that will allow them to take control and understand the leading practices that help them lead confidently.

What You’ll Learn

  • Explore market dynamics and key factors that impact design considerations.
  • Gain insights into practical examples of best-in-class onboarding programmes.
  • Understand the stages of onboarding which contribute to superior outcomes.
  • Explore programme design for hybrid and remote scenarios.
  • Discover how to create meaningful analytics that measures ROI and generate insights to improve investment decisions.
  • Gain clarity on roles and responsibilities to enhance new starter experience and engagement.
  • Acquire access to leading techniques and resources to enable custom design.
  • Learn how individuals should take control of their own onboarding experience.

Key Topics covered

  • Connecting onboarding to outcomes
  • A framework for building superior on-boarding programmes
  • The maximising of investments in recruitment and training
  • A programme design relevant to the supply drive dynamics of the workforce.
  • A foundation for strengthening brand reputation and workforce engagement.
  • Thinking tools to support programme design and implementation of onboarding programmes and selfenabling First 90 Day Roadmap.

Thinking tools

Throughout the masterclass, we provide thinking tools that reinforce the topics. After the masterclass, these tools are made available to participants to support reflection and practical application.

Examples include: ● Culture Archetypes ● Onboarding Framework ● Segmentation Worksheet ● 9 C’s of Onboarding ● EVP Scorecard ● Discovery Questions ● Onboarding Checklist ● Performance Metrics and Analytics ● Onboarding Satisfaction Survey ● People Analytics Scorecard ● Personal Onboarding Roadmap

Course Outline

Understand the multiple perspectives companies must be aware of due to the increasing interconnectivity of global markets, the need for flexibility, adaptability to changing conditions, the importance of human design and overcoming practice blinds pots.
Gain insights to the value impacts relating to superior outcomes.

Improve understanding of the key components of highly effective onboarding programmes.
Acquire access to a bank of resources that help empower custom design.

Learn how to enable your discovery phase to align differentiation and personalisation.
Understand the critical success factors of highly effective engagement blueprints.
Expand knowledge of the type of workforce data that companies should consider but often miss.

Discover how to separate the hygiene factors from the elements that drive improved talent retention.
Learn how to align and design an EVP with the workforce ecosystem.
Understand how to take advantage of technology without sacrificing engagement.
How to design a meaningful checklist.

Learn how to engage the business and enable smooth transition from the recruiting phase to onboarding.
Gain clarity on roles and responsibilities to enhance new starter experience and engagement.
Gain guidance on how to use KPIs to build accountability.

Learn how to build best-in-class onboarding analytics.
Gain access to a Value-Based Framework that integrates an comprehensive view of ROI.
Understand how to link the right data insights to improve investment decisions.

Learn how individuals can take control of their own onboarding experience.
Discover the 8 components of an onboarding roadmap that builds clarity and promotes control.
Learn how to prepare effectively and make the right impact from day one.
Understand the 4 essential themes that help structure an individuals’ onboarding experience and streamline mental preparation for new opportunities.

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂

(65) 6980 7730

There are no pre-requirements, and this course is suitable for participants who classify themselves at either “elementary” or “intermediate” or “advanced” levels.

You will get certificate of attendance from HRD Future. In order to get the certificate of attendance signed by the course trainer, you are requested to attend at least 90% of the course.

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to or alternatively you can email the scanned copy of the completed registration form.

For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 69807730

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Payment Mode


  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

For other currencies, we may provide you a different bank account depends on currencies. Email to for more information.


Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)     


We are using Stripe as the credit card payment gateway. Additional credit card charges per transaction are applied. Please contact our team for more details.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.

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