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New Technology & HR Masterclass

Learn about the technologies shaping Industry 4.0 and how they are changing HR
Course Fee SGD1,795

Course Trainer

Philippa Penfold (known as Pip) is the CEO and Co-Founder of People Collider, a company whose purpose is to educate HR professionals about new technologies.

Throughout her 20-year corporate HR career Pip managed many technology implementations and supported HR functions and companies with their digital transformation. Today she educates HR about new technologies (AI, Blockchain, RPA etc) and technology ecosystem design to solve their talent related problems and prepare them for the future. Pip also provides expertise to emerging HR technology companies as an Advisor, and teaches Human Capital Innovation to Master students at the Singapore University of Social Sciences and MBA and Master of Business Analytics students of the Kaplan Business School. As the Researcher for “The State of HR & Technology in APAC” survey, Pip also has unique insights into the development and evolution of HR professionals as they adapt to Industry 4.0.

Pip holds an Executive MBA, a Master of Science in Human Resource Management, a Postgraduate Diploma in Strategy and Innovation and a Postgraduate Certificate in Change Management. Pip is a certified Global Human Resources Professional (GPHR), a Senior Certified Practitioner (SHRM-SCP) and is a Fellow with both the Australian HR Institute (FAHRI) and UK CIPD (FCIPD).

Who Should Attend

Human Resource professionals who have a responsibility for or interest in how new technology is shaping the workplace and workforce.

People who are curious to learn the fundamentals of technology so they can assess and critique HR vendor tools more effectively and improve the choice of tools to their organisation.


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“Very insightful and easy to understand. I would recommend this for those who does not have any idea about AI, Blockchain, RPA, VR/AR etc”
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“It promotes high critical thinking on how we use new technologies in the business causing us to question our decisions more”
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“Very informative & relevant to today’s changing HR landscape”

Course Introduction

Technology is changing the workplace and workforce at an ever-increasing pace. With the focus on the digital transformation of organisations, functions and individuals, the need to understand how technology works has never been greater.

This New Technology & HR Masterclass is designed specifically for Human Resources professionals, using straightforward language instead of technology jargon, and sharing examples from HR and other familiar contexts. Each technology is discussed in detail; from its history, the opportunities and problems they have today, to how they may evolve in the future.

In this course, it is not the HR vendor tools that are presented, but instead the technology underneath that drive them. With so many vendors using fancy technology-related words, the need to understand and question what is behind the marketing taglines has never been greater.

What You’ll Learn

  • Learn how new technologies can be used in HR, through case studies and use cases.
  • Increase your ability to guide and shape the digital transformation of Human Resources, by being able to identify the right technology for different problems and opportunities in HR.
  • Become an astute customer for HR technology vendors. Through a better understanding of the technologies you will be able to challenge and question HR technology vendors about their tools and promises.
  • Network with other future-focussed HR professionals who understand the impact technology has on HR and are keen to use it to shape the future, rather than letting technology shape HR.
  • Ensure ongoing employability by developing in-demand knowledge about technology to win in the future workplace.

Course Objectives

This course provides detailed knowledge about Industry 4.0 technologies; AI (including LLM’s like ChatGPT), RPA, VR & AR (including Metaverse) and IoT, and how they are impacting and can be used to impact organisations, Human Resources and employees.

This course ensures HR has a solid knowledge of the new technologies that drive digital transformation by helping them answer the following questions.

  • What are the top business reasons for HR Technology investments?
  • What is inhibiting HR from achieving successful digital transformation?
  • What are the tools and strategies necessary for digital transformation?
  • What are the risks and impact of choosing poor fitting systems in business?


The program will be delivered through a mixture of online classes and self-directed learning activities outside class.

Online classes will be held over Webex/Zoom with presentations and lectures, group activities and discussions, and other online activities using Kahoot and Slido.

Participants will be given case studies, articles, videos and podcasts to undertake self-directed learning activities outside class time to enhance their learning experience.

Online class will be conducted over 5 sessions of 2½ hour lessons including breaks.

Course Outline

• What is different today compared to 5 years ago, and why it matters.
• How changes in technology have altered the HR technology ecosystem
• How HR’s choices about technology impact the employee experience
• What to consider when designing the HR technology landscape within an organisation
• What is possible with technology today, and how it challenges HR’s current relationship with technology

• What AI really is and the characteristics of different forms of AI
• How does AI work and how is it created
• What are the limitations of AI today, and how may it evolve in the future
• Opportunities for applying AI to today’s workplace
• The dangers of AI and what to watch out for
• Understanding the bias in AI and what HR can do about it
• How AI is affecting the workplace, and what can HR do to manage the impact

Case Study: Take a deep dive into how a multinational company has used AI to improve recruitment and selection. Participate in an online activity to learn about bias in AI and how to address it. You will also explore AI use cases in engagement and learning.

• What are LLM’s, such as ChatGPT, and how do they work?
• How can HR leverage the value of LLM’s for their business?
• What are the risks, limitations and opportunities of LLM’s for business and HR?
• How should HR mitigate the negative impact of LLM’s?

Workshop: Through a hands-on activity, learn how to use ChatGPT for HR tasks, from signing up to practical uses. Explore the capability of the tool for policy development and the creation of job advertisements.

• What is RPA and how does it work
• Why is RPA a powerful technology for improving workflow
• How to apply RPA to HR and what to focus on
• The dangers of RPA and how to avoid them
• How to continuously monitor and improve RPA for HR
• How RPA can be applied to numerous business settings

Case Study: Develop an understating of how RPA can be used effectively in HR through an Onboarding case study. Learn how to create a basic process flow using a RPA in a hands-on activity. Study additional use cases for RPA in HR including payroll and absence management.

• What is IoT and why it’s relevant to HR
• How does IoT operate and its inherent risks
• The power of IoT when designing the future workplace
• What should HR consider when embracing IoT
• Collaborating with other business areas to reap the rewards of IoT
• Managing the dangers of IoT in the workplace

Case Study: Learn how the Internet of Things has impacted the management of staff health in a large company. The applicability of the Internet of Things will be studied through use cases in workplace design and the employee experience.

• What is VR and AR, and how they are different
• The limitations and uses of VR & AR to the workplace today
• How can HR effectively use VR & AR to create a superior employee experience
• What are the difficulties in designing and delivering a VR or AR program
• How VR and AR could be applied to the future workplace and workforce

Case Study: Discover how Virtual Reality has been used by a global media company as part of the employer branding and talent attraction strategy. Explore in a variety of learning use cases for Augmented and Virtual Reality.

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂

(65) 6980 7730

There are no pre-requirements, and this course is suitable for participants who classify themselves at either “elementary” or “intermediate” or “advanced” levels.

You will get certificate of attendance from HRD Future. In order to get the certificate of attendance signed by the course trainer, you are requested to attend at least 90% of the course.

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to or alternatively you can email the scanned copy of the completed registration form.

For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 69807730.

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Payment Mode


  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

For other currencies, we may provide you a different bank account depends on currencies. Email to for more information.


Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)     


We are using Stripe as the credit card payment gateway. Additional credit card charges per transaction are applied. Please contact our team for more details.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.

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