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CEO’s 21st Century Masterclass

For leaders seeking to elevate their ability to deal effectively with the future of work and committed to adding strategic value and creating a commendable legacy.
Course Fee SGD995

Course Trainer

Susan De Fazio, is a globally recognised expert in business growth, strategic workforce planning and organisational effectiveness with 20+ years of experience. Susan is a member of HCI and HRD Future’s faculty and is regularly called upon to deliver organisational effectiveness, Strategic Workforce Planning (SWP) and capability-building programmes throughout the US, UK, Europe, and Southeast Asia. Her experience spans multiple sectors, both inside and outside talent acquisition and management.

Susan is the Founder and CEO of Be Future Ready Today, Podcast Host of The Joy Factory and Judging Panel Member for HR Networks National Awards in the UK. She has also studied at Henley, London and INSEAD Business Schools and is a certified StrengthsFinder coach and Lego Serious Play facilitator.

Susan combines tangible experience with a passion for helping leaders and practitioners develop their strategic capabilities. She aims to demonstrate how individuals become potent catalysts for change by stimulating the reasoning for leading practices and overcoming practice blind spots.

With an enthusiasm for empowering capabilities by making ‘the how’ possible, Susan focuses on coaching teams and creating self-enabling toolkits that simplify our World of Work and improve the triple bottom line. The approach combines pragmatism, experience, expertise, and cognitive science and is anchored in a firm belief that “We Rise by Lifting Others”.

By combining these attributes, Susan strives to overcome often daunting complexity by making the capability-building journey jargon-free, collaborative, comprehensive, and compelling.

In short, Susan is all about ‘the how’, so you are in good hands.

Who Should Attend

Business leaders and HR practitioners who are committed to enhancing both personal and organisational effectiveness and ultimately a credible catalyst for enabling relevance.


“Working with Susan has been a very rewarding experience for me. Susan offers a superb combination of someone who is an excellent facilitator, a subject matter expert as well as possessing the strength of being an HR practitioner. Her in-depth knowledge of strategic workforce planning and ability to deliver real value through implementation ensures she delivers robust solutions for her clients.”
“I have worked with Susan over the years and she has become my go-to guru for all things relating to the Future of Work. The depth of her knowledge and the practical way she guide you through gamechanging perspectives means I can confidently evolve professionally. Having seen and experienced the exceptional value of the masterclasses I can highly recommend them to any leader who is serious about making a dynamic difference.”
“Having attended a masterclass with Susan, I benefited from ingesting the course material in a constructive style where modules related topics were discussed as they occurred. Susan readily flexed her attention depending on those topics which were of specific interest or complexity for me. The simplicity of the framework and toolkit make them both practical in application but also useful in terms of understanding the numerous dynamic influences at play for building resilience.”

Course Introduction

For leaders seeking to be pioneers, this masterclass provides the insights, concepts and methods that allow them to lead others through the complexities associated with the future of work. Whether you are a CEO, a top-tier advisor, or someone aiming to be a CEO, this masterclass is essential for navigating the 21st century.

There are many internal and external complexities, everchanging and perplexing. However, excellent CEOs create clarity and shine a light on the ‘how’. It is, however, fraught with challenges. Often CEO’s have a deeper awareness of what is going on outside their businesses, with internal dynamics being less than complete.

The research from CEO’s is detailed. It rarely matters which source you review. The biggest challenges relate to people and the ‘how’ of connecting them to operational and strategic outcomes. We have all seen that leading others through change and transformation takes more than elementary leadership qualities. Becoming a credible catalyst is not easy.

The richness of this masterclass is a combination of the pioneering logic of outliers, practical coaching experience and practices used by high-performing organisations. It is for leaders seeking to elevate their ability to deal effectively with the future of work and committed to adding strategic value and creating a commendable legacy.

During this masterclass, we introduce a pragmatic roadmap that connects high-value methods and tools that direct evolution and overcome common blind spots. The design of this roadmap stimulates strategic thinking and allows leaders to gain more control for shaping a confident future.

By the end of the masterclass, participants will have access to a strategic toolkit that integrates macro, financial, and people planning, removing common barriers to success.

Session Topics

Connecting purpose to outcomes – As part of the masterclass, we delve into the principles of delivering outcomes connected to a Triple Bottom Line and how communication with investors and stakeholders contributes to building confidence and creating a competitive advantage.

A framework for navigating the 21st century – During the masterclass, we explore eight key themes critical to developing the capabilities needed for building a resilient structure, and workforce, mitigating risks, determining opportunities, identifying limitations and overcoming the limits of experience.

The CEO’s role in developing relevance and legacy – We explore the CEO’s role, key attributes, dealing with ambiguity, differentiation and building a culture of belonging and trust inside and outside the company.

Thinking tools to support critical and creative thinking – Throughout the masterclass, provide thinking tools that reinforce each of the topics. After the masterclass, these tools are made available to participants to support reflection and practical application.

Learning Objectives

By the end of this masterclass, participants will:

  • Improve understanding of reporting quality for the organisation as a whole system
  • Understand the transparency requirements of investors and stakeholders
  • Learn how to mitigate supply and demand risks and identify opportunities and leadership capabilities needed to deal with the complexity of the workforce supply power.
  • Understand the concept and value of building a workforce ecosystem
  • Increase levels of market and personal awareness, which help overcome the limitations of conventional wisdom
  • Have access to a strategic toolkit that integrates macro, financial and people planning

Course Modules

Market realities and the human factor
Building a healthy operating system
Unlocking simplification and the ’how’

Macro and microeconomic transparency
Costs and obstacles to growth and success
Aligning to a Triple Bottom Line

Organisational design
Creating relevance and starting point
Expertise requirements and integration

Workforce formation and differentiation
Engagement bias, flexing and directing investment
Alignment with strategic priorities

Labour market influences
Workforce ecosystem
Workforce modelling

Facing uncomfortable truths
The value of belonging and the reality
Evidence-based insights that matter

Key attributes of a CEO
Unassailable truths
Competencies for navigating the future of work
Power skills and influence

Building unbeatable capabilities
Accountability signals
The rock habits

Five elements connected to the Triple Bottom Line
Critical linkages and moving beyond the speculation gap
Self-awareness and leadership scorecard
Strategic toolkit

Reflecting on creating value
Diagnostic and visual dashboard
Introduction to Your Future Fit Assessment

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂

There are no pre-requirements, and this course is suitable for participants who classify themselves at either “elementary” or “intermediate” or “advanced” levels.

You will get certificate of attendance from HRD Future. In order to get the certificate of attendance signed by the course trainer, you are requested to attend at least 90% of the course.

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to or alternatively you can email the scanned copy of the completed registration form.

For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 69807730

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Payment Mode


  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

For other currencies, we may provide you a different bank account depends on currencies. Email to for more information.


Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)     


We are using Stripe as the credit card payment gateway. Additional credit card charges per transaction are applied. Please contact our team for more details.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.

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