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Building High-Trust Working Culture Masterclass

Learn how to build an extraordinary workplace culture that promotes the advancements of both the organization and its people.
Course Fee SGD 995

Course Trainer

Maha Zaatari is a Workplace Culture, Employee Engagement, and Leadership Consultant. Maha was the Managing Director for Great Place to Work® MEA for 7 years. During her time with GPTW, Maha had the opportunity to lead many projects in the region and help many companies become great workplaces and many leaders to become better leaders. Maha has extensive experience with government and multinational organizations in the UAE, KSA, and the rest of the Middle east. Maha worked closely with Dubai Police as a consultant for the Happiness and Positivity council for more than 5 years. Smart Dubai, DEWA, Ministry of Tolerance, FAHR, Dubai Chamber, Dubai Police Academy, DHL, FEDEX, CISCO, DELL, Hilton, Dubai Future Foundation, and Ajman government, were all clients that Maha worked closely with on different employee engagement projects.

Maha started her career in HR line Management where she held different HR positions and handled different HR responsibilities Like recruitment, performance management and employee relations. Maha then moved to the Management Consulting industry in 2010 when she joined AON Hewitt as an HR Management Consultant.

Maha spoke in many conferences regionally and globally to share her hands-on experience and case studies. Maha is passionate about employee engagement and workplace experience, and she has worked with many multinational and government organizations to fulfil her aspiration of improving people’s life by improving their work life.

Who Should Attend

This program is designed for leaders and HR teams who want to positively Impact people and performance, better understand the risk and opportunity related to culture, and make a difference in the culture of their organization.

The program will focus on building high-trust workplace culture that leads to higher employee engagement levels and better workplace experience.

Course Introduction

Why do some cultures thrive while others struggle and eventually fail? And what role leaders and HR play in helping cultures prosper. Organizational cultures are living systems that can be intentionally influenced and developed through a system of interrelated elements.

This Building High-Trust Working Culture Masterclass will compel leaders to examine their beliefs and practices pertaining to organizational culture. Through case studies, inquiry, reflection and discussion, the participants will engage in assessing culture and applying effective action to drive performance. The Participants will walk away with the knowledge and tools to build an extraordinary workplace culture that promotes the advancements of both the organization and its people.

What You’ll Learn

  • Learn the relationship between culture and performance
  • Increase awareness of extraordinary versus mediocre, even toxic, cultures
  • Understand the risks of not being intentional about culture
  • Understand the impact of great workplace culture on the bottom line
  • Inspire leaders to shift into informed action
  • Learn how to build high trust workplace culture
  • Understand how workplace culture, employee experience and employee engagement are interconnected
  • Gain actionable insight into elements that work to advance adaptive organizational culture
  • Gain insights to Employer Branding

Key Topics covered

  • Activating the 10 elements of adaptive cultures
  • Understanding organizational culture and why it’s important
  • Exploring the continuum of corporate culture – the good, the bad, and the ugly
  • Understand the relationship between culture and the company values
  • Understand how to build high-trust teams
  • Advancing cultures through a proven framework
  • Translating understanding into action and impact
  • The role of leadership in building trust

Course Outline

Definition of workplace culture? How culture is defined
How culture leads to performance
The link between culture and the bottom line

What are the signs of a toxic workplace culture – in numbers
What are the signs of a good workplace culture – in numbers
What are the signs of a great workplace culture – in numbers
Case studies of toxic, good, and great workplaces cultures

What are organizational values?
Why is it important to know the difference between culture and values
How to develop HR practices that fosters living the company values
Discover the 5 cultural values that drives organizational agility
Learn tips for enforcing culture and values
Aligning individual and organizational values
From values to culture – The Journey

Learn how communication can foster building trust
Empowering teams to lead to trust
The role of leadership in creating trust
Learn how HR practices lead to trust
What builds and what destroys trust
Case studies from high trust workplaces cultures

Discover the high trust framework

Learn the Leadership skills/behaviours that build trust
How leadership can destroy trust

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂

There are no pre-requirements, and this course is suitable for participants who classify themselves at either “elementary” or “intermediate” or “advanced” levels.

You will get certificate of attendance from HRD Future. In order to get the certificate of attendance signed by the course trainer, you are requested to attend at least 90% of the course.

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to or alternatively you can email the scanned copy of the completed registration form.

For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 69807730

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Payment Mode


  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

For other currencies, we may provide you a different bank account depends on currencies. Email to for more information.


Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)     


We are using Stripe as the credit card payment gateway. Additional credit card charges per transaction are applied. Please contact our team for more details.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.

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