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Building a Resilient Workforce Masterclass

Driving Superior Performance and Building a Resilient Workforce
Course Fee SGD995

Course Trainer

Susan De Fazio, is a globally recognised expert in business growth, strategic workforce planning and organisational effectiveness with 20+ years of experience. Susan is a member of HCI and HRD Future’s faculty and is regularly called upon to deliver organisational effectiveness, Strategic Workforce Planning (SWP) and capability-building programmes throughout the US, UK, Europe, and Southeast Asia. Her experience spans multiple sectors, both inside and outside talent acquisition and management.

Susan is the Founder and CEO of Be Future Ready Today, Podcast Host of The Joy Factory and Judging Panel Member for HR Networks National Awards in the UK. She has also studied at Henley, London and INSEAD Business Schools and is a certified StrengthsFinder coach and Lego Serious Play facilitator.

Susan combines tangible experience with a passion for helping leaders and practitioners develop their strategic capabilities. She aims to demonstrate how individuals become potent catalysts for change by stimulating the reasoning for leading practices and overcoming practice blind spots.

With an enthusiasm for empowering capabilities by making ‘the how’ possible, Susan focuses on coaching teams and creating self-enabling toolkits that simplify our World of Work and improve the triple bottom line. The approach combines pragmatism, experience, expertise, and cognitive science and is anchored in a firm belief that “We Rise by Lifting Others”.

By combining these attributes, Susan strives to overcome often daunting complexity by making the capability-building journey jargon-free, collaborative, comprehensive, and compelling.

In short, Susan is all about ‘the how’, so you are in good hands.

Who Should Attend

Business leaders and HR practitioners who are committed to enhancing both personal and organisational effectiveness and ultimately a credible catalyst for enabling relevance.

Course Introduction

Leaders seek to become more adept at dealing with the growing supply and demand complexities in a marketplace where the future of work is getting harder to navigate. Therefore building resilience through the workforce has become a power competence that organisations must master.

The richness of this masterclass is a combination of the leadership logic of outliers, practical hands-on experience and practices used by high-performing organisations. It is for leaders seeking to elevate their ability to think critically and creatively and committed to adding strategic value.

During this Building a Resilient Workforce Masterclass, we introduce a pragmatic roadmap that connects high-value methods and tools that direct evolution and overcomes practice blind spots. The design of this roadmap stimulates strategic thinking and allows leaders to gain more control for shaping a confident future.

By the end of the masterclass, participants will have the signposts necessary for driving superior performance and building a resilient workforce.

What You’ll Learn

  • Understand what building a healthy system is, the pillars of whole system design, and its connection to resilience.
  • Learn why workforce integration, work design, differentiation, and simplification are vital to staying market relevant.
  • Understand how to navigate supply and demand complexities
  • Discover more about the principles of unlocking engagement, using data insights that really matter and creating powerful analytics’ structures.

Key Topics covered

  • Connecting purpose to outcomes – As part of the masterclass, we cover the principles of delivering outcomes connected to a Triple Bottom Line and how building a healthy and durable system contributes to creating a competitive advantage.
  • A framework for navigating the world of work and developing resilience – During the masterclass, we explore eight key themes critical to developing the capabilities needed for mitigating risks, determining opportunities, identifying dysfunction and overcoming common practice blind spots.
  • The leader’s role in developing resilience – We explore a leader’s role in building a foundation of trust, overcoming common blind spots, identifying risk and zones of dysfunction and creating a leadership edge.
  • Thinking tools to support critical and creative thinking – Throughout the masterclass, provide thinking tools that reinforce each of the topics. After the masterclass, these tools are made available to participants to support reflection and practical application.

Course Outline

Biggest challenges facing leaders
Creating superior performance
Leadership power and focus

Aligning purpose with the Triple Bottom Line
Building a healthy organisational system
Leaders’ role in influencing and building a foundation of trust

Overcoming common blind spots
Workforce dynamics, integration and connection
Work design for relevance

Unlocking engagement and what it means
Data insights that matter
Differentiating and accelerating performance

Dealing with complexity and the meaning of simplification
The value of workforce scanning
Design criteria for simplification

What is dysfunction?
Identifying zones of dysfunction
Considering and taking action

Overcoming ambiguity and blind spots
The power of foresight
Applying workforce risk factors and ‘what if’ narratives
Examining and selecting options connected to evidence

Dealing with expectations and motivation
The realities of pace and protecting wellness
Creating leadership edge

What does delivering outcomes mean?
Connecting to the Triple Bottom Line
Turning data into actionable knowledge
Creating meaningful analytics

Applying resilience methods and workforce design
Introduction to the World of Work Canvas™
Future of Work Quiz

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂

There are no pre-requirements, and this course is suitable for participants who classify themselves at either “elementary” or “intermediate” or “advanced” levels.

You will get certificate of attendance from HRD Future. In order to get the certificate of attendance signed by the course trainer, you are requested to attend at least 90% of the course.

You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to or alternatively you can email the scanned copy of the completed registration form.

For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 69807730

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Payment Mode


  • Account Name: HRD Future Pte Ltd
  • Account Number: 695-207639-001
  • Beneficiary Bank: Oversea-Chinese Banking Corporation Limited
  • Beneficiary Bank Address: 65 Chulia Street OCBC Centre Singapore 049513
  • Swift Code: OCBCSGSG

For other currencies, we may provide you a different bank account depends on currencies. Email to for more information.


Please make all cheques payable to: HRD Future Pte. Ltd. (Appliable in Singapore Company only)     


We are using Stripe as the credit card payment gateway. Additional credit card charges per transaction are applied. Please contact our team for more details.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.

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