Human Performance Improvement Certificate

Learn how to use the Human Performance Improvement (HPI) process, a proven approach to improving performance, to help your stakeholders create bottom-line results.
Course Fee USD2,225
Course Fee SGD2,995

Course Trainer

Seema Nagrath-Menon is the Managing Director & Founder of CALM Worldwide (Center for Action in Learning Management), a professional and dynamic Management & Learning Consultancy.

Seema is a Talent Development Architect, ATD Expert Master Facilitator, Emotional Intelligence Specialist, Marshall Goldsmith SC Leadership Coach & International Speaker based in Dubai. As a Certified Professional in Talent Development (CPTD®) and a qualified COTU-BPS (Level A & B) from Cambridge University, she has been working internationally in the fields of leadership development, learning strategy, instructional design and emotional intelligence for 20+ years. She is an expert in the Neuroscience of Learning and has trained as a Leadership and Emotional Intelligence specialist, at Yale University and Case Western Reserve University.

Her principal area of experience and expertise has been in designing and delivery of interactive and innovative developmental learning programs, aimed at facilitating the enhancement of targeted skills in her clientele globally. Using her cross-cultural international business exposure to add value and positively influence the life of her clients in global business she has coached executives and leaders for peak performance and worked with major organizations in Europe, Asia, Middle East and all-over North America.

Who Should Attend

The course is designed for learning professionals in both the private and public sectors of training, workshop learning, human resources, and organization development who are seeking a new approach to performance and who are ready to incorporate more than training-based methods into their approach to improving performance. Managers outside of the TD and HR fields will also benefit from this new perspective on performance improvement. This course serves as a refresher for current performance consulting practitioners.

Testimonial

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“My favorite takeaways from this program were learning new and different approaches to HPI as well as receiving excellent applicable ideas for implementing them into programs.”
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“The real-world experiences of the facilitator, other participants, and case study exercise allowed me to immediately apply what I learned in this program to my work environment. I had many lightbulb moments during the class.”
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“My favorite takeaway from the program is there are solutions beyond training. I would recommend this program because it has real impact on the training professional.”

Course Info

HPI is at the heart of talent development (TD). As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.

Throughout the course, you will use a real case study to apply HPI techniques and receive feedback from your facilitator and peers.

Why You Should Attend

Take the first step to becoming a performance consultant by building a foundation in HPI principles.

Discover a step-by-step, systematic process to determine performance gaps, and create solutions to address those gaps.

Learn to better analyze organizational needs so that you can propose solutions that go beyond training as a one-size-fits-all approach.

Gain access to ATD-exclusive templates and tools that you can apply to your own work.

Earn an ATD digital badge to share your course completion with your networks.

What You Will Learn

  • Describe the three principles that underlie HPI.
  • Explain the relationship between the steps in the HPI process.
  • Apply analysis models to determine performance gaps and their root causes.
  • Describe and apply evaluation approaches to measure the impact of solutions.
  • Integrate mindsets to guide performance improvement and change management success in performance consulting projects.
  • Design and develop a performance improvement solution for addressing the root causes of performance gaps.

What You Can Expect

Research- and competency-based learning with applied adult learning principles

Hands-on practical activities

An engaging environment that builds confidence and makes learning personally relevant

Actionable take-home materials to ensure real application back at work

Earn an industry-recognized certificate, continuing education credits, and an ATD digital badge to share with your networks.

This program is eligible for 14.0 professional development hours or recertification points from the ATD Certification Institute (ATD CI) for the APTD or CPTD credential.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrm.org/certification.

Course Outline

  • What Is HPI?
  • The HPI Perspective
  • Defining Outcomes
  • Introduction to the HPI Principles
  • Principle 1. A Results-Based Approach
  • Principle 2. Prioritizing Outcomes
  • Principle 3. Organizations Are Systems
  • The Performance Chain
  • The ATD HPI Model
  • Analysis Phases
  • Non-Analysis Phases
  • Business Analysis Phase
  • Performance and Key Performer Analysis Phase
  • Influence Analysis Phase
  • Solution Selection Phase
  • Solution Planning and Implementation Phase
  • Evaluation Phase
  • Change Management Phase
  • Preparing for the Application Project
  • The Case Study
  • Group Presentations and Debrief
  • Create an Action Plan

Frequently Asked Questions

Have questions or need help? Please feel free to get In touch with us 🙂


enquiry@hrd-future.com


(65) 6980 7730

Participation in all originally scheduled days of the program, including both face-to-face and live online formats, and completion of all coursework is mandatory to receive the certificate of completion and continuing education credits. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate.

A laptop computer with Wi-Fi capability is required to participate in ATD Programs. Please do not bring mobile devices (for example, phones or tablets) instead of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.

Enrolled in a program? To check your course status and enrollment details, launch your course, or download your certificate, go to MyATD.

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You can register online by filling the registration form on our website. Alternatively, you can also register by email or phone.

To register by e-mail, please send the delegates name, job title, email address, company name and telephone number to enquiry@hrd-future.com or alternatively you can email the scanned copy of the completed registration form. For more information, please call +65 69807730

All our public events are conducted in English, unless otherwise stated. English subtitle are available for some of the online courses.

The registration fee includes admission to the events, exam and cert for certification courses.

For in-person course, a comprehensive set of documentation material in both printed and digital format or only printed format for some of the course distributed at the venue, lunches and 2 refreshment breaks for in-person classes. Hotel accommodation and travel costs are not included in the registration fee; however, we do have corporate rates with the hotel venue. Email to enquiry@hrd-future.com for more information.

There is no deadline for registration. However, for some courses, sometimes we do limit the number of delegates to ensure optimum course interaction. We advise you to register as early as possible in order to avoid disappointment and to allow adequate time for our administration process. for in-person class, if you need to register on the day itself (walk-in registration), then kindly contact our customer service department at +65 62621651. If time restricts, you can go directly to the event venue, and approach our officer in charge over there. Our personnel will assist you with subject to seat availability.

Full payment must be received within seven (7) working days upon receipt of invoice or before the event date, whichever is earlier.  A LOU with company stamp is requested for those organizations that cannot make payment on time.

Can I change the name/details of the delegate(s) after registration?

Yes, a name can be changed at no additional cost. Please email enquiry@hrd-future.com providing the details of the delegate(s) you wish to replace and the details of the replacement(s). This email should include:

  • Full names, titles and positions in company
  • Company name
  • Direct telephone (for any urgent purpose)
  • Delegate’s email address (for us to send the Pre-Course Reading Material and Questionnaire)

I have registered for an event but I can no longer attend, what is your cancellation policy?

Cancellation policy can always be found in the Terms & Conditions section of your registration form. Basically, cancellations can be made if it is submitted more than 30 days prior to the event.

For cancellations received less than 30 days prior to the event, you have several options:

  • You can send a replacement as we do substitution free of charge
  • If no one from your organisation can attend, formal written request for withdrawal is required and an acknowledgement sent out. If the request is done before a month of the commencement date, a credit voucher is issued to the organization to be used within 12 months of the date of issuance.

Can I get a copy of the delegate list prior to the event?

We do not disclose delegate list prior to the event taking place. A list of participants will be available at the event only.

Can I get a copy of the course materials prior to the event for self-study?

Yes for some of the courses. However since we always update course materials closer to the event date to ensure all data is most updated, we are only able to provide course materials approximately one week before the event dates. A full payment is requested in order to receive the course material in advance.

What is the dress code for the event?

Most of our delegates who attend our courses prefer to wear business/ smart casual clothing. No shorts please. You can also bring optional formal clothing for your personal dinner or networking functions.

Who should I inform about my dietary requirements?

We will email you the event details letter approximately two weeks before the day of the events. You can highlight any special dietary requirements by reply the email.